Accessing the voicemail greeting or hold music setting

1.    Sign in to the Zoom web portal.

2.    In the navigation menu, click Phone. 

3.    Click the Settings tab.

4.    Navigate to one of the following settings:

·         Voicemail Greeting: In the Business Hours, Closed Hours, or Holiday Hours section, select the option to forward to voicemail and click Audio Library. 

·         Hold Music: Click Audio Library.

5.    Select an existing audio file in your audio library. Alternatively, follow the steps to record custom audio or upload an audio file. 

Recording custom audio

Follow these steps to record custom audio directly in the Zoom web portal. You must have a functioning microphone to record.

1.    Click Add Audio.

2.    Click the Record by Computer tab.
Note: Allow Zoom to use your microphone if prompted by your browser.

3.    Follow the on-screen instructions to test and adjust your microphone volume, then click Next.
 
  

5.    Click the red icon to stop recording.

6.    Click one of these options (optional):

·         Play icon: Play the audio you recorded.

·         Rerecord: Rerecord if you are not happy with the result.

·         Download: Download the recorded audio as a WAV file.

7.    Click Add to add the recording to your audio library.

8.    Click Use the Audio.